Privacy policy

dolop LLC operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). dolop LLC is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.

• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.

• Account information including your username, password, security questions, preferences and settings.

• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.

• dolop-specific information including your Dollight customization preferences (colors, textures), participation in our diffuser replacement program, and any design preferences you share with us to enhance your shopping experience. This information is stored securely and used only to fulfill your orders, enhance your experience, or process diffuser replacement requests.

• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry, requesting our diffuser replacement program, or contacting us about our Sweetest Slice charitable giving initiative.

• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.

• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, customize a Dollight, communicate with us, or otherwise provide us with your personal information

• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies (see our Cookies and Tracking Technologies section below)

• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf

• From our analytics providers including Google Analytics, which helps us understand how you use our Services

• From our partners or other third parties

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site performance, and deliver personalized ads.

• Essential cookies: Enable core functionality, such as account login and checkout

• Analytics cookies: Track usage (e.g., via Google Analytics) to improve our Services

• Marketing cookies: Support targeted ads based on your browsing behavior

You can manage preferences via your browser settings. A cookie consent tool may be added in the future to comply with evolving privacy regulations such as GDPR or CCPA. Learn more about Shopify's cookie practices at https://privacy.shopify.com.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services

• Marketing and Advertising

• Our Sweetest Slice charitable giving initiative

• Security and Fraud Prevention

• Communicating with You

• Legal Reasons

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors, and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).

• With Google Analytics to help us understand how customers use our Services

• With business and marketing partners to provide marketing services and advertise to you

• When you direct, request us or otherwise consent to our disclosure

• With our affiliates or within our corporate group

• In connection with a business transaction or legal requirement

Note about charitable giving: While we use purchase information to calculate charitable contributions through our Sweetest Slice program, we do not share individual customer information with charitable organizations.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify and relevant third parties, including those outside your jurisdiction.

To learn more about how Shopify uses your personal information and any rights you may have, visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information at the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites or platforms operated by third parties. We are not responsible for the privacy or security of such sites. You should review their policies independently.

Children’s Data

The Services are not intended for use by children. We do not knowingly collect personal information from children under the age of majority. If you believe a child has provided us information, contact us to have it removed.

Security and Retention of Your Information

We use industry-standard security measures to protect your data. However, no system is impenetrable. Avoid sharing sensitive information via unsecure channels.

We retain personal information for as long as needed for legal, business, or service reasons. For example, account data is retained for up to 7 years after closure, and order history may be kept for warranty or diffuser replacement program support.

In the event of a data breach, we will notify affected users and authorities as required by law.

Your Rights and Choices

Depending on your location, you may have rights under applicable law, including:

• Request access, correction, or deletion of your data

• Opt out of promotional emails

• California (CCPA): Opt out of “sale” or “sharing” of personal data

• EU/UK (GDPR): Data portability, objection to processing, complaint to authorities

To exercise rights, contact us at hello@bydolop.com or via Shopify’s Privacy Portal. We may need to verify your identity.

International Transfers

dolop LLC primarily processes data in the United States. If we transfer data abroad (e.g., to Shopify or analytics tools), we do so with appropriate legal safeguards.

Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted here with the “Last Updated” date.

Contact

If you have any questions or would like to exercise your privacy rights:

Email: hello@bydolop.com
Last updated: January 27, 2026