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Shipping policy

SECTION 1 – OVERVIEW

At Dolop, each product is custom-made and produced fresh when you place your order in our San Diego workshop. This artisan approach means your piece is crafted specifically for you, requiring additional time but ensuring exceptional quality and attention to detail.

SECTION 2 – SHIPPING AREAS

We ship to the United States, Japan, UK, Australia, Canada, and South Korea.

International customers are responsible for import duties and taxes upon delivery. These fees are not collected by Dolop at checkout.

SECTION 3 – PRODUCTION & PROCESSING TIME

Production Timeline: Since our products are made fresh when ordered, production times are estimates and vary by product complexity, order volume, and workshop schedule. Production typically ranges from 1–3 weeks before shipping, with a maximum of 4 weeks during peak periods. We’ll notify you via email if your order requires additional time.

Order Processing:

  • You’ll receive an email confirming order acceptance within 2 business days of payment.

  • Production typically begins upon acceptance.

  • Once production begins, cancellations may not be accommodated due to the custom nature of our products. See our Return & Refund Policy for details.

SECTION 4 – SHIPPING METHODS & TIMEFRAMES

We use FedEx, UPS, DHL, or USPS for shipments. Delivery times vary by carrier and destination:

  • Domestic (USA): 5–8 business days

  • International (Japan, UK, Australia, Canada, South Korea): 4-10 business days

Note: Shipping timeframes begin once your custom product ships — not from your order date.

Total Delivery Time = Production Time (1–4 weeks) + Shipping Time (5–8 days domestic, 4–10 days international)

Dolop reserves the right to update or change shipping carriers or methods based on availability, cost, delivery reliability, or service disruptions. We will always aim to provide the most secure and timely delivery experience possible.

Whenever possible, we use the most efficient and cost-effective ground or air shipping method based on your location. This may include USPS Ground Advantage, UPS® Ground, or FedEx Ground Economy.

SECTION 5 – SHIPPING COSTS

Shipping costs are calculated at checkout based on your location:

  • USA: Free shipping on all orders

  • Canada: $35 USD flat rate

  • UK, Japan, South Korea, Australia: $50 USD flat rate

Shipping charges do not include sales taxes, customs duties, or import fees. See Section 2 for more information on international responsibilities.

SECTION 6 – ORDER TRACKING

Once your order ships, we’ll send tracking details via email. We recommend monitoring your shipment and being available to receive your delivery.

SECTION 7 – DELIVERY & RISK OF LOSS

Once we transfer your package to the shipping carrier, title and risk of loss pass to you. We are not responsible for delays caused by shipping carriers, customs, or external events beyond our control.

If your order arrives with visible damage, please note it with the delivery driver and contact us immediately.

Signature Confirmation: For orders over $500, we may require a signature to ensure secure delivery. You may request a waiver by emailing hello@bydolop.com, but you assume full responsibility if loss occurs.

Undeliverable Packages: If a package is returned as undeliverable (e.g., incorrect address or refusal), we’ll contact you to arrange reshipping. Additional shipping fees may apply. Domestic returns remain free per our Return & Refund Policy.

SECTION 8 – LOST OR DAMAGED SHIPMENTS

If your order is lost or arrives damaged, contact us within 7 days of the expected delivery date at hello@bydolop.com. Include your order number and photos of any damage.

We will:

  • File a claim with the carrier

  • Offer a replacement product (we cover return shipping for U.S. customers)

  • Offer a refund per our Return & Refund Policy

SECTION 9 – ADDRESS ACCURACY

Please ensure your shipping address is complete and correct, including apartment numbers, postal codes, and country-specific details. We are not responsible for orders delivered to incorrect addresses provided by the customer.

If you need to change your address, contact us immediately at hello@bydolop.com. Address changes can only be made before production begins.

SECTION 10 – DELIVERY DELAYS

Estimated delivery times are not guaranteed. We are not responsible for delays caused by:

  • USPS or carrier delays

  • Weather conditions

  • Natural disasters

  • Customs inspections (for international orders)

  • Government restrictions or unforeseen events

SECTION 11 – SPECIAL DELIVERY INSTRUCTIONS

If you require special handling (e.g., hold at location, gate code access, or signature), contact us at hello@bydolop.com when placing your order. Extra fees may apply.

SECTION 12 – HOLIDAYS & NON-BUSINESS DAYS

Orders placed on weekends or U.S. holidays will be processed the following business day. Our workshop operates Monday through Friday. Visit our Contact Us page for holiday closures.

SECTION 13 – FORCE MAJEURE

Dolop is not liable for delivery failures or delays due to causes beyond our control, including natural disasters, labor disputes, shipping disruptions, pandemics, or government action.

SECTION 14 – CONTACT INFORMATION

For shipping questions or concerns:

Email: hello@bydolop.com
Address: dolop llc, San Diego, CA 92131
Response Time: We typically respond within 1 business day

Please include your order number for any order-specific inquiries.

Effective Date: January 27, 2026
This Shipping Policy may be updated periodically. Please check this page for the most current version.