Free standard shipping and returns on all US orders

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International shipping to UK, Japan, South Korea, Australia & Canada. Other locations? Contact us!

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Refund policy

At Dolop, we want you to genuinely love your lamp. If something’s not quite right, we’re here to help.

Returns
30-Day Return Policy: You may request a return within 30 days of receiving your item.

Eligibility: Returned items must be unused, in the same condition as received, in the original packaging, and include a receipt or proof of purchase.

Free Return Shipping (USA Only): Dolop covers return shipping for all eligible domestic U.S. returns. You'll receive a prepaid return label (typically USPS or UPS Ground).

International Returns (UK, Japan, Australia, Canada, South Korea): Customers outside the U.S. are responsible for return shipping costs and any customs duties or taxes paid, which are non-refundable.

Carrier Selection: Return labels are issued using USPS, UPS, or another major carrier depending on your location. Dolop reserves the right to select the most appropriate method.

Custom Products: All items are made to order, and returns for custom-made products may be subject to review on a case-by-case basis.

How to Start a Return

  1. Email us at

    SECTION 1 – OVERVIEW

    At Dolop, each product is custom-made and produced fresh when you place your order in our San Diego workshop. This artisan approach means your piece is crafted specifically for you, requiring additional time but ensuring exceptional quality and attention to detail.

    SECTION 2 – SHIPPING AREAS

    We ship to the United States, Japan, UK, Australia, Canada, and South Korea.

    International customers are responsible for import duties and taxes upon delivery. These fees are not collected by Dolop at checkout.

    SECTION 3 – PRODUCTION & PROCESSING TIME

    Production Timeline: Since our products are made fresh when ordered, production times are estimates and vary by product complexity, order volume, and workshop schedule. Production typically ranges from 1–3 weeks before shipping, with a maximum of 4 weeks during peak periods. We’ll notify you via email if your order requires additional time.

    Order Processing:

    • You’ll receive an email confirming order acceptance within 2 business days of payment.

    • Production typically begins upon acceptance.

    • Once production begins, cancellations may not be accommodated due to the custom nature of our products. See our Return & Refund Policy for details.

    SECTION 4 – SHIPPING METHODS & TIMEFRAMES

    We use FedEx, UPS, DHL, or USPS for shipments. Delivery times vary by carrier and destination:

    • Domestic (USA): 5–8 business days

    • International (Japan, UK, Australia, Canada, South Korea): 4-10 business days

    Note: Shipping timeframes begin once your custom product ships — not from your order date.

    Total Delivery Time = Production Time (1–4 weeks) + Shipping Time (5–8 days domestic, 4–10 days international)

    Dolop reserves the right to update or change shipping carriers or methods based on availability, cost, delivery reliability, or service disruptions. We will always aim to provide the most secure and timely delivery experience possible.

    Whenever possible, we use the most efficient and cost-effective ground or air shipping method based on your location. This may include USPS Ground Advantage, UPS® Ground, or FedEx Ground Economy.

    SECTION 5 – SHIPPING COSTS

    Shipping costs are calculated at checkout based on your location:

    • USA: Free shipping on all orders

    • Canada: $35 USD flat rate

    • UK, Japan, South Korea, Australia: $50 USD flat rate

    Shipping charges do not include sales taxes, customs duties, or import fees. See Section 2 for more information on international responsibilities.

    SECTION 6 – ORDER TRACKING

    Once your order ships, we’ll send tracking details via email. We recommend monitoring your shipment and being available to receive your delivery.

    SECTION 7 – DELIVERY & RISK OF LOSS

    Once we transfer your package to the shipping carrier, title and risk of loss pass to you. We are not responsible for delays caused by shipping carriers, customs, or external events beyond our control.

    If your order arrives with visible damage, please note it with the delivery driver and contact us immediately.

    Signature Confirmation: For orders over $500, we may require a signature to ensure secure delivery. You may request a waiver by emailing hello@bydolop.com, but you assume full responsibility if loss occurs.

    Undeliverable Packages: If a package is returned as undeliverable (e.g., incorrect address or refusal), we’ll contact you to arrange reshipping. Additional shipping fees may apply. Domestic returns remain free per our Return & Refund Policy.

    SECTION 8 – LOST OR DAMAGED SHIPMENTS

    If your order is lost or arrives damaged, contact us within 7 days of the expected delivery date at hello@bydolop.com. Include your order number and photos of any damage.

    We will:

    • File a claim with the carrier

    • Offer a replacement product (we cover return shipping for U.S. customers)

    • Offer a refund per our Return & Refund Policy

    SECTION 9 – ADDRESS ACCURACY

    Please ensure your shipping address is complete and correct, including apartment numbers, postal codes, and country-specific details. We are not responsible for orders delivered to incorrect addresses provided by the customer.

    If you need to change your address, contact us immediately at hello@bydolop.com. Address changes can only be made before production begins.

    SECTION 10 – DELIVERY DELAYS

    Estimated delivery times are not guaranteed. We are not responsible for delays caused by:

    • USPS or carrier delays

    • Weather conditions

    • Natural disasters

    • Customs inspections (for international orders)

    • Government restrictions or unforeseen events

    SECTION 11 – SPECIAL DELIVERY INSTRUCTIONS

    If you require special handling (e.g., hold at location, gate code access, or signature), contact us at hello@bydolop.com when placing your order. Extra fees may apply.

    SECTION 12 – HOLIDAYS & NON-BUSINESS DAYS

    Orders placed on weekends or U.S. holidays will be processed the following business day. Our workshop operates Monday through Friday. Visit our Contact Us page for holiday closures.

    SECTION 13 – FORCE MAJEURE

    Dolop is not liable for delivery failures or delays due to causes beyond our control, including natural disasters, labor disputes, shipping disruptions, pandemics, or government action.

    SECTION 14 – CONTACT INFORMATION

    For shipping questions or concerns:

    Email: hello@bydolop.com
    Address: dolop llc, San Diego, CA 92131
    Response Time: We typically respond within 1 business day

    Please include your order number for any order-specific inquiries.

    Effective Date: January 27, 2026
    This Shipping Policy may be updated periodically. Please check this page for the most current version.

     within 30 days of delivery. Include your order number and reason for return.

  2. U.S. customers will receive a prepaid return label and instructions.

  3. Package the item securely in its original packaging and ship within 7 days of receiving the label.

  4. Once received and inspected, your refund will be processed within 5–10 business days.

Returns sent without prior approval will not be accepted.

Damages & Issues
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us within 7 days at hello@bydolop.com. Include your order number and clear photos of the issue.

We will:

  • File a claim with the carrier

  • Send a replacement (Dolop covers return shipping for U.S. claims; international customers cover return shipping, Dolop covers outbound delivery)

  • Issue a refund per this policy

Shipping damage is covered under our warranty and handled separately from general returns.

Non-Returnable Items

  • Sale items from our “Fresh from the Oven” program

  • Gift cards

Exchanges
To exchange an item, please return the original using the process above. Once your return is accepted, you may place a new order.
International customers are responsible for all exchange-related shipping costs ($50 for UK, Japan, Australia, South Korea; $25 for Canada).

Diffuser Replacement Program
Accidents happen—we get it.

Ongoing care for your Dolop diffuser:

  • Year 1: 50% off replacement diffuser

  • Year 2: 25% off replacement diffuser

To request a replacement:

  1. Email

    SECTION 1 – OVERVIEW

    At Dolop, each product is custom-made and produced fresh when you place your order in our San Diego workshop. This artisan approach means your piece is crafted specifically for you, requiring additional time but ensuring exceptional quality and attention to detail.

    SECTION 2 – SHIPPING AREAS

    We ship to the United States, Japan, UK, Australia, Canada, and South Korea.

    International customers are responsible for import duties and taxes upon delivery. These fees are not collected by Dolop at checkout.

    SECTION 3 – PRODUCTION & PROCESSING TIME

    Production Timeline: Since our products are made fresh when ordered, production times are estimates and vary by product complexity, order volume, and workshop schedule. Production typically ranges from 1–3 weeks before shipping, with a maximum of 4 weeks during peak periods. We’ll notify you via email if your order requires additional time.

    Order Processing:

    • You’ll receive an email confirming order acceptance within 2 business days of payment.

    • Production typically begins upon acceptance.

    • Once production begins, cancellations may not be accommodated due to the custom nature of our products. See our Return & Refund Policy for details.

    SECTION 4 – SHIPPING METHODS & TIMEFRAMES

    We use FedEx, UPS, DHL, or USPS for shipments. Delivery times vary by carrier and destination:

    • Domestic (USA): 5–8 business days

    • International (Japan, UK, Australia, Canada, South Korea): 4-10 business days

    Note: Shipping timeframes begin once your custom product ships — not from your order date.

    Total Delivery Time = Production Time (1–4 weeks) + Shipping Time (5–8 days domestic, 4–10 days international)

    Dolop reserves the right to update or change shipping carriers or methods based on availability, cost, delivery reliability, or service disruptions. We will always aim to provide the most secure and timely delivery experience possible.

    Whenever possible, we use the most efficient and cost-effective ground or air shipping method based on your location. This may include USPS Ground Advantage, UPS® Ground, or FedEx Ground Economy.

    SECTION 5 – SHIPPING COSTS

    Shipping costs are calculated at checkout based on your location:

    • USA: Free shipping on all orders

    • Canada: $35 USD flat rate

    • UK, Japan, South Korea, Australia: $50 USD flat rate

    Shipping charges do not include sales taxes, customs duties, or import fees. See Section 2 for more information on international responsibilities.

    SECTION 6 – ORDER TRACKING

    Once your order ships, we’ll send tracking details via email. We recommend monitoring your shipment and being available to receive your delivery.

    SECTION 7 – DELIVERY & RISK OF LOSS

    Once we transfer your package to the shipping carrier, title and risk of loss pass to you. We are not responsible for delays caused by shipping carriers, customs, or external events beyond our control.

    If your order arrives with visible damage, please note it with the delivery driver and contact us immediately.

    Signature Confirmation: For orders over $500, we may require a signature to ensure secure delivery. You may request a waiver by emailing hello@bydolop.com, but you assume full responsibility if loss occurs.

    Undeliverable Packages: If a package is returned as undeliverable (e.g., incorrect address or refusal), we’ll contact you to arrange reshipping. Additional shipping fees may apply. Domestic returns remain free per our Return & Refund Policy.

    SECTION 8 – LOST OR DAMAGED SHIPMENTS

    If your order is lost or arrives damaged, contact us within 7 days of the expected delivery date at hello@bydolop.com. Include your order number and photos of any damage.

    We will:

    • File a claim with the carrier

    • Offer a replacement product (we cover return shipping for U.S. customers)

    • Offer a refund per our Return & Refund Policy

    SECTION 9 – ADDRESS ACCURACY

    Please ensure your shipping address is complete and correct, including apartment numbers, postal codes, and country-specific details. We are not responsible for orders delivered to incorrect addresses provided by the customer.

    If you need to change your address, contact us immediately at hello@bydolop.com. Address changes can only be made before production begins.

    SECTION 10 – DELIVERY DELAYS

    Estimated delivery times are not guaranteed. We are not responsible for delays caused by:

    • USPS or carrier delays

    • Weather conditions

    • Natural disasters

    • Customs inspections (for international orders)

    • Government restrictions or unforeseen events

    SECTION 11 – SPECIAL DELIVERY INSTRUCTIONS

    If you require special handling (e.g., hold at location, gate code access, or signature), contact us at hello@bydolop.com when placing your order. Extra fees may apply.

    SECTION 12 – HOLIDAYS & NON-BUSINESS DAYS

    Orders placed on weekends or U.S. holidays will be processed the following business day. Our workshop operates Monday through Friday. Visit our Contact Us page for holiday closures.

    SECTION 13 – FORCE MAJEURE

    Dolop is not liable for delivery failures or delays due to causes beyond our control, including natural disasters, labor disputes, shipping disruptions, pandemics, or government action.

    SECTION 14 – CONTACT INFORMATION

    For shipping questions or concerns:

    Email: hello@bydolop.com
    Address: dolop llc, San Diego, CA 92131
    Response Time: We typically respond within 1 business day

    Please include your order number for any order-specific inquiries.

    Effective Date: January 27, 2026
    This Shipping Policy may be updated periodically. Please check this page for the most current version.

     with your order number and photos of the damage.

  2. Pay the discounted replacement cost.

  3. U.S. customers receive a prepaid return label.
    International customers are responsible for return shipping (tracked).

  4. Dolop covers outbound shipping for U.S. customers. International customers pay the original flat rate again ($50 or $25).

  5. If your original diffuser color is discontinued, you’ll receive 40% off a new lamp in the same material (Year 1) or 20% off (Year 2).

Note: This program applies to diffusers only and is separate from our return and warranty policies.

Warranty Coverage
We stand behind our products with the following coverage:

  • Electrical Components: 2 years (wiring, sockets, and related parts)

  • Manufacturing Defects: 1 year (structural or assembly issues)

  • Finish Inconsistencies: 90 days (significant texture or color issues beyond artisan variation)

To file a warranty claim, email

SECTION 1 – OVERVIEW

At Dolop, each product is custom-made and produced fresh when you place your order in our San Diego workshop. This artisan approach means your piece is crafted specifically for you, requiring additional time but ensuring exceptional quality and attention to detail.

SECTION 2 – SHIPPING AREAS

We ship to the United States, Japan, UK, Australia, Canada, and South Korea.

International customers are responsible for import duties and taxes upon delivery. These fees are not collected by Dolop at checkout.

SECTION 3 – PRODUCTION & PROCESSING TIME

Production Timeline: Since our products are made fresh when ordered, production times are estimates and vary by product complexity, order volume, and workshop schedule. Production typically ranges from 1–3 weeks before shipping, with a maximum of 4 weeks during peak periods. We’ll notify you via email if your order requires additional time.

Order Processing:

  • You’ll receive an email confirming order acceptance within 2 business days of payment.

  • Production typically begins upon acceptance.

  • Once production begins, cancellations may not be accommodated due to the custom nature of our products. See our Return & Refund Policy for details.

SECTION 4 – SHIPPING METHODS & TIMEFRAMES

We use FedEx, UPS, DHL, or USPS for shipments. Delivery times vary by carrier and destination:

  • Domestic (USA): 5–8 business days

  • International (Japan, UK, Australia, Canada, South Korea): 4-10 business days

Note: Shipping timeframes begin once your custom product ships — not from your order date.

Total Delivery Time = Production Time (1–4 weeks) + Shipping Time (5–8 days domestic, 4–10 days international)

Dolop reserves the right to update or change shipping carriers or methods based on availability, cost, delivery reliability, or service disruptions. We will always aim to provide the most secure and timely delivery experience possible.

Whenever possible, we use the most efficient and cost-effective ground or air shipping method based on your location. This may include USPS Ground Advantage, UPS® Ground, or FedEx Ground Economy.

SECTION 5 – SHIPPING COSTS

Shipping costs are calculated at checkout based on your location:

  • USA: Free shipping on all orders

  • Canada: $35 USD flat rate

  • UK, Japan, South Korea, Australia: $50 USD flat rate

Shipping charges do not include sales taxes, customs duties, or import fees. See Section 2 for more information on international responsibilities.

SECTION 6 – ORDER TRACKING

Once your order ships, we’ll send tracking details via email. We recommend monitoring your shipment and being available to receive your delivery.

SECTION 7 – DELIVERY & RISK OF LOSS

Once we transfer your package to the shipping carrier, title and risk of loss pass to you. We are not responsible for delays caused by shipping carriers, customs, or external events beyond our control.

If your order arrives with visible damage, please note it with the delivery driver and contact us immediately.

Signature Confirmation: For orders over $500, we may require a signature to ensure secure delivery. You may request a waiver by emailing hello@bydolop.com, but you assume full responsibility if loss occurs.

Undeliverable Packages: If a package is returned as undeliverable (e.g., incorrect address or refusal), we’ll contact you to arrange reshipping. Additional shipping fees may apply. Domestic returns remain free per our Return & Refund Policy.

SECTION 8 – LOST OR DAMAGED SHIPMENTS

If your order is lost or arrives damaged, contact us within 7 days of the expected delivery date at hello@bydolop.com. Include your order number and photos of any damage.

We will:

  • File a claim with the carrier

  • Offer a replacement product (we cover return shipping for U.S. customers)

  • Offer a refund per our Return & Refund Policy

SECTION 9 – ADDRESS ACCURACY

Please ensure your shipping address is complete and correct, including apartment numbers, postal codes, and country-specific details. We are not responsible for orders delivered to incorrect addresses provided by the customer.

If you need to change your address, contact us immediately at hello@bydolop.com. Address changes can only be made before production begins.

SECTION 10 – DELIVERY DELAYS

Estimated delivery times are not guaranteed. We are not responsible for delays caused by:

  • USPS or carrier delays

  • Weather conditions

  • Natural disasters

  • Customs inspections (for international orders)

  • Government restrictions or unforeseen events

SECTION 11 – SPECIAL DELIVERY INSTRUCTIONS

If you require special handling (e.g., hold at location, gate code access, or signature), contact us at hello@bydolop.com when placing your order. Extra fees may apply.

SECTION 12 – HOLIDAYS & NON-BUSINESS DAYS

Orders placed on weekends or U.S. holidays will be processed the following business day. Our workshop operates Monday through Friday. Visit our Contact Us page for holiday closures.

SECTION 13 – FORCE MAJEURE

Dolop is not liable for delivery failures or delays due to causes beyond our control, including natural disasters, labor disputes, shipping disruptions, pandemics, or government action.

SECTION 14 – CONTACT INFORMATION

For shipping questions or concerns:

Email: hello@bydolop.com
Address: dolop llc, San Diego, CA 92131
Response Time: We typically respond within 1 business day

Please include your order number for any order-specific inquiries.

Effective Date: January 27, 2026
This Shipping Policy may be updated periodically. Please check this page for the most current version.

 with your order number and photos of the issue.

  • U.S. customers receive a prepaid return label

  • International customers are responsible for return shipping

  • Replacements follow our standard 1–4 week production timeline

Refunds
We’ll notify you within 5 business days of receiving your return if your refund is approved.

If so:

  • Refunds are issued to your original payment method within 5–10 business days

  • Gift card purchases are refunded as store credit

  • International refunds exclude any original shipping costs ($50 or $25)

If more than 15 business days have passed since your refund approval, contact

SECTION 1 – OVERVIEW

At Dolop, each product is custom-made and produced fresh when you place your order in our San Diego workshop. This artisan approach means your piece is crafted specifically for you, requiring additional time but ensuring exceptional quality and attention to detail.

SECTION 2 – SHIPPING AREAS

We ship to the United States, Japan, UK, Australia, Canada, and South Korea.

International customers are responsible for import duties and taxes upon delivery. These fees are not collected by Dolop at checkout.

SECTION 3 – PRODUCTION & PROCESSING TIME

Production Timeline: Since our products are made fresh when ordered, production times are estimates and vary by product complexity, order volume, and workshop schedule. Production typically ranges from 1–3 weeks before shipping, with a maximum of 4 weeks during peak periods. We’ll notify you via email if your order requires additional time.

Order Processing:

  • You’ll receive an email confirming order acceptance within 2 business days of payment.

  • Production typically begins upon acceptance.

  • Once production begins, cancellations may not be accommodated due to the custom nature of our products. See our Return & Refund Policy for details.

SECTION 4 – SHIPPING METHODS & TIMEFRAMES

We use FedEx, UPS, DHL, or USPS for shipments. Delivery times vary by carrier and destination:

  • Domestic (USA): 5–8 business days

  • International (Japan, UK, Australia, Canada, South Korea): 4-10 business days

Note: Shipping timeframes begin once your custom product ships — not from your order date.

Total Delivery Time = Production Time (1–4 weeks) + Shipping Time (5–8 days domestic, 4–10 days international)

Dolop reserves the right to update or change shipping carriers or methods based on availability, cost, delivery reliability, or service disruptions. We will always aim to provide the most secure and timely delivery experience possible.

Whenever possible, we use the most efficient and cost-effective ground or air shipping method based on your location. This may include USPS Ground Advantage, UPS® Ground, or FedEx Ground Economy.

SECTION 5 – SHIPPING COSTS

Shipping costs are calculated at checkout based on your location:

  • USA: Free shipping on all orders

  • Canada: $35 USD flat rate

  • UK, Japan, South Korea, Australia: $50 USD flat rate

Shipping charges do not include sales taxes, customs duties, or import fees. See Section 2 for more information on international responsibilities.

SECTION 6 – ORDER TRACKING

Once your order ships, we’ll send tracking details via email. We recommend monitoring your shipment and being available to receive your delivery.

SECTION 7 – DELIVERY & RISK OF LOSS

Once we transfer your package to the shipping carrier, title and risk of loss pass to you. We are not responsible for delays caused by shipping carriers, customs, or external events beyond our control.

If your order arrives with visible damage, please note it with the delivery driver and contact us immediately.

Signature Confirmation: For orders over $500, we may require a signature to ensure secure delivery. You may request a waiver by emailing hello@bydolop.com, but you assume full responsibility if loss occurs.

Undeliverable Packages: If a package is returned as undeliverable (e.g., incorrect address or refusal), we’ll contact you to arrange reshipping. Additional shipping fees may apply. Domestic returns remain free per our Return & Refund Policy.

SECTION 8 – LOST OR DAMAGED SHIPMENTS

If your order is lost or arrives damaged, contact us within 7 days of the expected delivery date at hello@bydolop.com. Include your order number and photos of any damage.

We will:

  • File a claim with the carrier

  • Offer a replacement product (we cover return shipping for U.S. customers)

  • Offer a refund per our Return & Refund Policy

SECTION 9 – ADDRESS ACCURACY

Please ensure your shipping address is complete and correct, including apartment numbers, postal codes, and country-specific details. We are not responsible for orders delivered to incorrect addresses provided by the customer.

If you need to change your address, contact us immediately at hello@bydolop.com. Address changes can only be made before production begins.

SECTION 10 – DELIVERY DELAYS

Estimated delivery times are not guaranteed. We are not responsible for delays caused by:

  • USPS or carrier delays

  • Weather conditions

  • Natural disasters

  • Customs inspections (for international orders)

  • Government restrictions or unforeseen events

SECTION 11 – SPECIAL DELIVERY INSTRUCTIONS

If you require special handling (e.g., hold at location, gate code access, or signature), contact us at hello@bydolop.com when placing your order. Extra fees may apply.

SECTION 12 – HOLIDAYS & NON-BUSINESS DAYS

Orders placed on weekends or U.S. holidays will be processed the following business day. Our workshop operates Monday through Friday. Visit our Contact Us page for holiday closures.

SECTION 13 – FORCE MAJEURE

Dolop is not liable for delivery failures or delays due to causes beyond our control, including natural disasters, labor disputes, shipping disruptions, pandemics, or government action.

SECTION 14 – CONTACT INFORMATION

For shipping questions or concerns:

Email: hello@bydolop.com
Address: dolop llc, San Diego, CA 92131
Response Time: We typically respond within 1 business day

Please include your order number for any order-specific inquiries.

Effective Date: January 27, 2026
This Shipping Policy may be updated periodically. Please check this page for the most current version.

.

Questions
We’re here to help.

Email: 

SECTION 1 – OVERVIEW

At Dolop, each product is custom-made and produced fresh when you place your order in our San Diego workshop. This artisan approach means your piece is crafted specifically for you, requiring additional time but ensuring exceptional quality and attention to detail.

SECTION 2 – SHIPPING AREAS

We ship to the United States, Japan, UK, Australia, Canada, and South Korea.

International customers are responsible for import duties and taxes upon delivery. These fees are not collected by Dolop at checkout.

SECTION 3 – PRODUCTION & PROCESSING TIME

Production Timeline: Since our products are made fresh when ordered, production times are estimates and vary by product complexity, order volume, and workshop schedule. Production typically ranges from 1–3 weeks before shipping, with a maximum of 4 weeks during peak periods. We’ll notify you via email if your order requires additional time.

Order Processing:

  • You’ll receive an email confirming order acceptance within 2 business days of payment.

  • Production typically begins upon acceptance.

  • Once production begins, cancellations may not be accommodated due to the custom nature of our products. See our Return & Refund Policy for details.

SECTION 4 – SHIPPING METHODS & TIMEFRAMES

We use FedEx, UPS, DHL, or USPS for shipments. Delivery times vary by carrier and destination:

  • Domestic (USA): 5–8 business days

  • International (Japan, UK, Australia, Canada, South Korea): 4-10 business days

Note: Shipping timeframes begin once your custom product ships — not from your order date.

Total Delivery Time = Production Time (1–4 weeks) + Shipping Time (5–8 days domestic, 4–10 days international)

Dolop reserves the right to update or change shipping carriers or methods based on availability, cost, delivery reliability, or service disruptions. We will always aim to provide the most secure and timely delivery experience possible.

Whenever possible, we use the most efficient and cost-effective ground or air shipping method based on your location. This may include USPS Ground Advantage, UPS® Ground, or FedEx Ground Economy.

SECTION 5 – SHIPPING COSTS

Shipping costs are calculated at checkout based on your location:

  • USA: Free shipping on all orders

  • Canada: $35 USD flat rate

  • UK, Japan, South Korea, Australia: $50 USD flat rate

Shipping charges do not include sales taxes, customs duties, or import fees. See Section 2 for more information on international responsibilities.

SECTION 6 – ORDER TRACKING

Once your order ships, we’ll send tracking details via email. We recommend monitoring your shipment and being available to receive your delivery.

SECTION 7 – DELIVERY & RISK OF LOSS

Once we transfer your package to the shipping carrier, title and risk of loss pass to you. We are not responsible for delays caused by shipping carriers, customs, or external events beyond our control.

If your order arrives with visible damage, please note it with the delivery driver and contact us immediately.

Signature Confirmation: For orders over $500, we may require a signature to ensure secure delivery. You may request a waiver by emailing hello@bydolop.com, but you assume full responsibility if loss occurs.

Undeliverable Packages: If a package is returned as undeliverable (e.g., incorrect address or refusal), we’ll contact you to arrange reshipping. Additional shipping fees may apply. Domestic returns remain free per our Return & Refund Policy.

SECTION 8 – LOST OR DAMAGED SHIPMENTS

If your order is lost or arrives damaged, contact us within 7 days of the expected delivery date at hello@bydolop.com. Include your order number and photos of any damage.

We will:

  • File a claim with the carrier

  • Offer a replacement product (we cover return shipping for U.S. customers)

  • Offer a refund per our Return & Refund Policy

SECTION 9 – ADDRESS ACCURACY

Please ensure your shipping address is complete and correct, including apartment numbers, postal codes, and country-specific details. We are not responsible for orders delivered to incorrect addresses provided by the customer.

If you need to change your address, contact us immediately at hello@bydolop.com. Address changes can only be made before production begins.

SECTION 10 – DELIVERY DELAYS

Estimated delivery times are not guaranteed. We are not responsible for delays caused by:

  • USPS or carrier delays

  • Weather conditions

  • Natural disasters

  • Customs inspections (for international orders)

  • Government restrictions or unforeseen events

SECTION 11 – SPECIAL DELIVERY INSTRUCTIONS

If you require special handling (e.g., hold at location, gate code access, or signature), contact us at hello@bydolop.com when placing your order. Extra fees may apply.

SECTION 12 – HOLIDAYS & NON-BUSINESS DAYS

Orders placed on weekends or U.S. holidays will be processed the following business day. Our workshop operates Monday through Friday. Visit our Contact Us page for holiday closures.

SECTION 13 – FORCE MAJEURE

Dolop is not liable for delivery failures or delays due to causes beyond our control, including natural disasters, labor disputes, shipping disruptions, pandemics, or government action.

SECTION 14 – CONTACT INFORMATION

For shipping questions or concerns:

Email: hello@bydolop.com
Address: dolop llc, San Diego, CA 92131
Response Time: We typically respond within 1 business day

Please include your order number for any order-specific inquiries.

Effective Date: January 27, 2026
This Shipping Policy may be updated periodically. Please check this page for the most current version.


Address: dolop llc, San Diego, CA 92131, USA
Response Time: We typically respond within 1 business day

For order-related inquiries, please include your order number.

Beautiful design. Thoughtful care. Light that lasts.
Last updated: January 27, 2026